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Have a question, issue, or feedback? Email our support team and we'll get back to you as soon as possible.
📧 sbonelojunior@gmail.comEasyGlow uses AI to assess your skin from a selfie photo. It evaluates hydration, glow, and clarity levels, then generates a personalized skincare routine based on your skin type, concerns, and goals.
No. Your selfie is processed in temporary memory and sent directly to OpenAI's API for analysis over an encrypted connection. It is never saved to our servers, your device storage, or your photo library.
EasyGlow subscriptions are managed through the Apple App Store. To cancel, go to Settings → Apple ID → Subscriptions on your iPhone and select EasyGlow. You can cancel anytime and will retain access until the end of your billing period.
Email us at sbonelojunior@gmail.com with the subject "Data Deletion Request." We will permanently delete all your data within 30 days of receiving your request.
EasyGlow needs camera access to take your selfie for skin analysis. We only use the front-facing camera when you actively tap the capture button. You can revoke camera access anytime in iOS Settings.
New users get a 5-day free trial that includes full access to AI skin analysis, personalized routines, progress tracking, and smart reminders. After the trial, a subscription is required to continue using premium features.
Make sure you have a stable internet connection. Try taking your photo in good, even lighting — avoid very dark or overexposed environments. If the problem persists, please contact us with details about the error.
Yes. Email us at sbonelojunior@gmail.com with the subject "Data Access Request" and we will provide a copy of your personal data within 30 days.
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